Changes, Cancellation & Refunds
What are the Alaska Ferry change and cancellation policies?
To cancel or make changes to an itinerary or to request a refund for an
AMHS-cancelled sailing, please call 1-800-642-0066, or any local ferry
terminal or modify your booking online.
Fees for customer cancelling a reservation, or if the value
is decreased due to changes made:
- Within 24 hours of booking –
No penalty
- Greater than 30 days from
sailing – 5% penalty
- 15 – 30 days from sailing –
10% penalty
- 7 – 14 days from sailing –
20% penalty
- 1 – 6 days from sailing –
30% penalty
- Within 24 hours of sailing
or a no show – 40% penalty
Reservation Change fees are as follows:
-
Within 24 hours of booking – No fee
- A $20 change fee is assessed
on any booking that is changed up to two weeks prior to the
sailing date.
- A fee of $50 is assessed
on any booking that is changed within two weeks to three
days of the sailing date.
- A fee of $100 is
assessed on any booking that is changed within three days of
the sailing date.
- If a customer changes a
sailing date, and their original departure date is within two
weeks, then a change fee will be assessed regardless of any
changes to itinerary value.
- Change fees are not assessed
when a customer increases the value of a booking while still
remaining on the same sailing. Changes in sailing dates will
incur a change fee.
- Changes that do not change
the value of the booking and do not change sailing dates (ex.
name changes, adding pets to inter-port in Alaska, etc.) do not
incur a fee.
It is the Alaska Marine Highway System's policy to assess additional
charges to items involving special handling or liability.Refund in the
event of AMHS-cancelled sailingIf AMHS cancels a sailing, it will refund
an individual the full purchase price of his/her ticket or the
proportionate price of the unused portion of the ticket, so long as the
individual:
(1) requests the refund within one year of the
ticketed sailing date; (2) provides proof of identity, e.g.,
government-issued photo I.D.; and (3) establishes that s/he is the
ticket purchaser and, therefore, the proper recipient of the refund. If
a credit card was used to purchase the ticket(s), refunds will be issued
to the same credit card used to make the purchase, so long as permitted
by the credit card issuer. Most credit cards will not process a refund
credit after 6 months. If the ticket purchase was made by cash or check,
refunds will be issued by check to the purchaser. Also, for credit card
refunds that AMHS cannot process via the card issuer, AMHS will issue
the refund via check.Please note: Booking Fees charged by Alaska Tour Adventures are
non-refundable.
Updated: 08/13/23